Contact Us
If you have any questions or need further assistance with your cancellation or return, please contact our customer service team at:
Cancellation and Return Policy
Order Cancellation
- Cancellation by Customer: Customers can cancel their orders at any time. To cancel, please contact our customer service team with your order details.
- Cancellation by Lotus Lehenga Choli: We reserve the right to cancel orders for any reason, including stock unavailability or payment issues. In such cases, a full refund will be issued.
Return Policy
Eligibility for Returns
- Time Frame: Returns are accepted within 7 days from the date of delivery.
- Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
- Non-Returnable Items: Navratri Lehenga Choli is non-returnable during Navratri and before the first week of Navratri.
Return Process
- Initiate Return: Contact our customer service team to initiate a return. Provide your order number.
- Approval and Instructions: Once your return request is approved, you will receive detailed instructions on how to return the item.
- Return Shipping: Customers must ship the item to our warehouse. Courier charges will be provided by our company.
Refunds
- Processing Time: Once we receive and inspect the returned item, we will process your refund within 2 days.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase or via UPI.
- Shipping Costs: Original shipping costs will be refunded.
Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund.
- Size and Color Exchanges: Exchanges for different sizes or colors are subject to availability. Contact our customer service team for assistance.
Thank you for shopping with Lotus Lehenga Choli!