Cancellation and Return Policy
Order Cancellation
- Cancellation by Customer: Customers can cancel their orders at any time. To cancel, please contact our customer service team with your order details.
- Cancellation by Lotus Lehenga Choli: We reserve the right to cancel orders for any reason, including stock unavailability or payment issues. In such cases, a full refund will be issued.
Return Policy
Eligibility for Returns
- Time Frame: Returns are accepted within 7 days from the date of delivery.
- Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
- Non-Returnable Items: Navratri Lehenga Choli is non-returnable during Navratri and before the first week of Navratri.
Return Process
- Initiate Return: Contact our customer service team to initiate a return. Provide your order number.
- Approval and Instructions: Once your return request is approved, you will receive detailed instructions on how to return the item.
- Return Shipping: Customers must ship the item to our warehouse. Courier charges will be provided by our company.
Refunds
- Processing Time: Once we receive and inspect the returned item, we will process your refund within 2 days.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase or via UPI.
- Shipping Costs: Original shipping costs will be refunded.
Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund.
- Size and Color Exchanges: Exchanges for different sizes or colors are subject to availability. Contact our customer service team for assistance.
Contact Us
If you have any questions or need further assistance with your cancellation or return, please contact our customer service team at:
Thank you for shopping with Lotus Lehenga Choli!