HAVE TO EXCHANGE SOMETHING? STOP WORRYING!

Enjoy shopping @Lotuslehengacholi! Our Professionals make sure that your product is quality chacked before it reaches you on time. You can exchange keeping in mind the following points.
This is how it works:

• In order to place your exchange request, please visit-____link
• Exchange is possible if the product is not liked by you. Kindly inform us within 24 hours
• We can arrange the same product as replacement; this is subject to inventory availability at that point of time.
• If we don’t have the product available, please feel free to exchange to any product of your choice.
• To facilitate exchange, our courier partner will pick the product from you. Kindly keep the product well-packed to avoid transit damage back to warehouse.
• Once received intact at the warehouse, we will ship out the exchange product.

DO WE OFFER REFUND?
No, we don’t offer refund.

A FEW THINGS TO KEEP IN MIND BEFORE YOU APPLY FOR AN EXCHANGE.

• The product should be unused and in original condition.
• The tags have to be intact.
• The brand box has to be retained for sending the product back to us.
• We request you to use the bubble wrap provided when packing, as the products are extremely delicate and would get further damagedin transit.

HOW TO EXCHANGE?

• You can reach out to us on +91 7069070835 via whatsapp to initiate the process.
• Our costomer success team will get in touch with you at the earliest to arrange for a reverse pickup.
• Keep the product packed, and the order number handy.
• Our courier partner will provide you with the tracking number for your return order.
• Once the product reaches our warehouse, after a quality check, you will be conducted by our team.
• Once we despatch the replacement product, you will be updated with the new tracking number for your reference.

Need help?

Contact us at returns@lotuslehengacholi.com for questions related to Returns & Exchange.